Help
Support
Write to support@revancha.app in English, Spanish, Italian, German or French — we usually reply within two working days. For a bug, tell us your phone model and its iOS or Android version, your Apple Watch model and watchOS version if you use one, and what you did right before it happened. A screenshot helps.
Questions and answers
Do my friends need the app?
No. One person keeps score; the others are guests with just a name. They can open the results by link in any browser, Android included.
Which Apple Watch works with Revancha?
Any Apple Watch with watchOS 11 or later. Double Tap (point for us) needs Series 9 or later, Ultra 2 or later, or SE 3 — on other models you tap the screen. No watch? The iPhone scoreboard works on its own.
Which scoring rules are supported?
Advantage, golden point and Star Point at deuce, a tie-break at 6–6, one or three sets, and a super tie-break to 10 instead of the third set if you like.
How do I restore Pro on a new phone?
On iPhone, sign in to the App Store with the Apple Account you bought Pro with; on Android, sign in to Google Play with the Google Account you bought it with. Then open Revancha › Settings › Restore purchases. Pro bought on iPhone can’t be restored on Android, and vice versa.
How do I cancel my subscription?
On iPhone, open Settings › your name › Subscriptions › Revancha Pro › Cancel Subscription at least 24 hours before the current period or free trial ends. On Android, open Google Play › profile icon › Payments & subscriptions › Subscriptions › Revancha Pro › Cancel subscription before the period or trial ends. Pro stays active until then. Deleting the app doesn’t cancel a subscription. Lifetime Pro is a one-time purchase, so there’s nothing to cancel.
How do I get a refund?
App Store purchases are paid to Apple, so Apple decides on refunds: go to reportaproblem.apple.com, sign in, choose “Request a refund” and select Revancha. We can’t refund these purchases ourselves. On Android, you can ask Google Play for a refund within 48 hours of buying: open play.google.com › profile picture › Payments & subscriptions › Budget & order history and choose “Report a problem” next to the order. After 48 hours, write to support@revancha.app with the order number from Google’s receipt email.
Where is my data, and how do I delete it?
Your matches, players and settings are stored on your phone, and the match in progress also on your Apple Watch, if you use one. There’s no account: deleting the app deletes this data. Usage analytics and crash reports can be switched off in Revancha › Settings › Privacy. To access or delete the analytics or purchase data linked to your installation, write to support@revancha.app. Results you share by link stay online for 6 months; you can remove a link earlier from the match menu. More in the Privacy Policy.